Frequently Asked Questions
Coconut wax is obtained from a sustainable crop that is eco-friendly to harvest and is not associated with any deforestation. It is produced from cold-pressed coconut meat leaving it free from all toxins. Coconut wax also burns cooler making your candle last longer. Joe + Monroe candles are made from completely natural ingredients resulting in a wax that burns cleaner than others in the market.
Each of our fragrances have been carefully created and blended using the finest essential and Phthalate free aromatic oils sourced from around the world. Joe + Monroe candles not only provide exquisite fragrances but also the ability to enhance mood and wellbeing.
Our wooden wicks are manufactured in the USA, naturally processed and sourced from sustainable forests. Besides looking unique, they provide a soft crackling sound when burning to create an alluringly warm ambience. Unlike cotton wicks, wooden wicks emit no harmful toxins, have little to no carbon build-up, debris or sooting.
Allow the candle to burn for a minimum of 2 hours upon your first burn OR until the surface is fully melted from edge to edge to minimize tunneling. Trim wick in between burn cycles to reduce chances of soot and to preserve candle life. Never burn candle for more than 4 hours at a time and always burn within eyesight.
Note: For safety reasons, there will be a small amount of wax left over once the candle has completed its burn cycle. The metal wick clip used is manufactured to burn out the candle before it reaches the very bottom of the vessel.
We are located in Houston, TX. Our candle line is made in-studio by us in Houston.
Not currently, however we have a growing list of stores where you can experience Joe + Monroe in-store, visit our Stockist page for our current partners.
Joe + Monroe silk pillowcases are machine washable. Traditionally, silk is hand wash and dry clean only. Silk is a natural fiber and requires love and care. Delicate setting cool water, pH neutral liquid detergent, and delicates care bag recommended.
We offer a wholesale service for physical retail stores based in the U.S. Please contact us at firstname.lastname@example.org and we’d be happy to share more details.
Joe + Monroe candles are made fresh to order and go through a series of quality checks before it shipped to our customers. Please allow 3-7 business days for your candle to be processed and manufactured before it is shipped. If placed on a Friday or over the weekend orders will be shipped the following business day. As soon as the shipping label is created, you will receive an email confirming the label has been created. This email will also provide a tracking number for you to track the status of the delivery.
You will receive a shipment notification e-mail from Joe + Monroe once your order has shipped. This e-mail contain the tracking information as well as a link to track your package online.
We always offer free shipping on all orders over $100. No code necessary. Free shipping discount is not valid on previous purchases or with any other promotion or discount.
We hope that you find your new favorite fragrance here at Joe + Monroe! However, we understand that sometimes a fragrance just isn’t for you. You may return your un-burned candle within 14 days of purchase. The buyer is responsible for shipping cost on all return items.