Frequently Asked Questions
Soy wax is obtained from a sustainable crop that is eco-friendly to harvest and is not associated with any deforestation. Soy wax is clean burning, biodegradable and natural.
Each of our fragrances have been carefully created and blended using the finest essential and Phthalate free aromatic oils sourced from around the world. Joe + Monroe candles not only provide exquisite fragrances but also the ability to enhance mood and wellbeing.
Allow the candle to burn for a minimum o f3 hours upon your first burn OR until the surface is fully melted from edge to edge to minimize tunneling. Trim wick in between burn cycles to reduce chances of soot and to preserve candle life. Never burn candle for more than 4 hours at a time and always burn within eyesight.
We are located in several retail stores across the USA. Check out our "Find Us" page for more information!
Not currently, however we have a growing list of stores where you can experience Joe + Monroe in-store, visit our Stockist page for our current partners.
Joe + Monroe silk pillowcases are machine washable. Traditionally, silk is hand wash and dry clean only. Silk is a natural fiber and requires love and care. Delicate setting cool water, pH neutral liquid detergent, and delicates care bag recommended.
We offer a wholesale service for physical retail stores based in the U.S. Please contact us at email@example.com and we’d be happy to share more details.
You can expect your order to ship within 2 business days of the orginal order date. Orders placed on a Friday or over the weekend will be shipped the following 2 business days. As soon as the shipping label is created, you will receive an email confirming that your order is on its way! This email will also provide a tracking number for you to track the status of the delivery.
You will receive a shipment notification e-mail from Joe + Monroe once your order has shipped. This e-mail contain the tracking information as well as a link to track your package online.
We hope that you find your new favorite fragrance here at Joe + Monroe! However, we understand that sometimes a fragrance just isn’t for you. You may return your un-burned candle within 14 days of purchase. The buyer is responsible for shipping cost on all return items.